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GFL Environmental

GFL Environmental

gflenv.com
What is your customer experience with GFL Environmental?

GFL Environmental Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

GFL Environmental has a 1.3 star rating from 159 customer reviews. 17% would likely recommend. Consumers are mostly dissatisfied and the rating distribution is overwhelmingly unfavorable.

Key Takeaways for Future Customers

  • Read GFL Environmental reviews for frequent reports of missed pickups and inconsistent service.
  • Expect billing increases and difficult cancellation practices; many customers request a refund.
  • Customer service responsiveness is often poor; document interactions if you need dispute resolution.

Negative Feedback / Risk Areas

  • Repeated missed pickups and unreliable schedules.
  • Customer complaints about rude service and slow or no responses.
  • Billing hikes, contract enforcement, and refund or cancellation disputes.
  • Reports of property damage and refusal to accept liability.

Positive Feedback

Some customers note effective trash removal, cheap starting cost, and occasional helpful, knowledgeable staff.

View full overview ›

Media from reviews

GFL Environmental - Trash can let in middle of driveway
GFL Environmental - Trash can let in middle of driveway - Image 2GFL Environmental - Trash can let in middle of driveway - Image 3GFL Environmental - Ridiculous policy regarding a part falling off of their truck...GFL Environmental - GFL trucks/driver have caused significant damage to our parking lot....GFL Environmental - GFL trucks/driver have caused significant damage to our... - Image 2GFL Environmental - Horrible
View all media ›

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Show reviews that mention
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Keilani Rsz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Flushing, Michigan

Pick up not done despite multiple promises it will be picked up

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Despite multiple different phone calls. With multiple promises for a pick up.

Nothing happened.

Would appreciate a call back if you guys have a moment.

I have pictures and videos from this morning showing what is out at the road. And documentation to show my garbage is out before everybody elses.

User's recommendation: If you have a problem, I would suggest documenting with video and photos. What is going on?

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Josh F Xcu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker West Bloomfield Township, Michigan

Link to phone line doesnt work no awnser during buisness hrs

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AI Highlights
  • The can wasn't picked up; there was no phone response.
  • Residents report sand in drains from street sweeping; the filled can was not collected.

Didn't pick up can, bills paid and up to date, and no answer on the phone. People in *** complained about street sweepers, and sand is thrown during winter, filling drains.

They'd rather pay higher tax rates to fix drains than prevent sand from filling drains. So I filled the can with sand to prevent drains from filling. Now they won't take my can. Where do I go to do common sense fighting?

Also, I have to have 100 min.

words for a simple problem. I can move the can, and you have a mechanical arm on the truck and won't pick it up.

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Beven H

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Pay bill

I'm about to get a new service because I feel like I can't get through to pay my bill. I don't know if that's a problem.

Preferred solution: A bill to pay pay by phone

View full review
Josh F Xcu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker West Bloomfield Township, Michigan

Didnt pick up can

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Updated by user Jun 14, 2026

No awnser. Nothing then i get this ridicolouse pissed consumer

Original review Jun 10, 2026

Dont awnser phone for a simple question on why my can wasnt picked up. Sent me this email to complain again.

To write another one 100min word reason why. Lets see no person to resolve no call no nothing just this so far.

View full review
Beven H

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Pay bill

Just wanna pay my bill by phone or internet if possible. Now I gotta write an essay about why I need to pay yall why all this for a bill that's hard to pay make it simple please.

User's recommendation: Make easier to pay

View full review
Anonymous
map-marker Houston, Texas

Trash can let in middle of driveway

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GFL Environmental - Trash can let in middle of driveway
GFL Environmental - Trash can let in middle of driveway - Image 2
GFL Environmental - Trash can let in middle of driveway - Image 3

Trash can left in middle of driveway.

Yard waste left all day -

Hard to determine what time yard waste and bulk waste will be picked up

Really miss the efficiency of Best Trash

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Jeanna M Sfs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Grand Rapids, Michigan

EVERY BILL GETS HIGHER

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Customer service is nonexistent with this company. My bill has gone from 54 to 94 over the years I have had their service.

I was with Red Creek for the cheaper service until GFL bought them out. Stay away from GFL!

Preferred solution: Price reduction

User's recommendation: STAY AWAY

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Journey Bey

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Petersburg, Virginia

Didn't pick up my garbage can today

I need my garbage can picked up; most people in my neighborhood have Choice. This is the third time you didn't pick up my can.

Why?

Maybe Choice for me. Very unhappy with my service.

Preferred solution: Price reduction

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Lashay P Ojb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Gainesville, Florida

Hi, This is the 2nd time this month...

Hi, this is the 2nd time this month that the trash guy left a whole street of trash cans. I have called the office several times, and they constantly say that they are sending out a reminder, but nothing has been done. The fact that we pay for garbage to be taken and it's not is upsetting.

User's recommendation: To atleast come back and get it and not wait til next week

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John C Zoq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker West Bloomfield Township, Michigan

Hydraulic fuel all over the side of my building

AI Highlights
  • I was told someone would clean hydraulic fuel off my 16 windows.
  • Spraying occurred at Hellenic restaurant, 27150 evergreen road, LATHRUP village 48076.
Updated by user Apr 03, 2026

Would my windows and cost me $400 dollars to clean

Original review Mar 19, 2026

I was told someone was going to come clean all the hydraulic fuel off of my 16 windows when they were sprayed the other day at

***

***

Preferred solution: Clean my windows or pay for cleaning my windows

View full review
Russell W Neo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Ridiculous policy regarding a part falling off of their truck destroying my windshield and they want me to show a video of the incident on a singe lane highway. Impossible

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AI Highlights
  • Something fell from a GFL truck and smashed the windshield.
  • Local office asked for a video; I told Jodi truck was opposite on single-lane highway.
GFL Environmental - Ridiculous policy regarding a part falling off of their truck...
Updated by user Sep 26, 2025

I got passed by a GFL truck on a single lane highway and as he passed something flew off of the truck putting *** in my windshield. I called the head office and they were going to alert the supervisor.

I nothing.

I called back and they were going assured me a supervisor would call. She said without video proof she could do anything

Original review Sep 11, 2025

I had something fall off of one of GFL trucks that smashed my windshield. I contacted the local office and they told me I would need a Video of the incident. I told Jodi that the truck was going in the opposite direction on a single lane highway.

Loss:
$288
Cons:
  • No customer service

Preferred solution: Full refund

User's recommendation: Don’t use GFL

View full review
Charles S Bck

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Charlotte, North Carolina

Did not pick up

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AI Highlights
  • A hand blocked the driveway Thursday noon.
  • Pickup Friday; times vary.
  • There was no holiday notice and the can must be emptied before Thanksgiving.
Updated by user Nov 23, 2025

They are trash

Original review Nov 22, 2025

My hand was placed in front of my driveway on Thursday midday. My pickup is on Friday, sometimes in the morning, sometimes in the afternoon.

Today is Saturday, and it is afternoon; my can is still full and still sitting there.

I need this handled. I did not receive any kind of notice that the schedule has changed for the holidays, but that needs to be empty before Thanksgiving, and I'd rather it be empty today.

Cons:
  • Lack of communication

User's recommendation: Grrrrr

View full review
Machael Xwc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Poor service

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AI Highlights
  • Pickup is very inconsistent with no explanation when it will happen.
  • Trash sits by the road or you carry it to the road while you wait.

Very inconsistent pickup. They may show up; they may not.

No communication as to why they missed and when they will pick up.

Your trash sits by the road, and you wait. In the meantime, your trash either sits in the house, or you walk it to the road.

View full review
Anuhea Dib
map-marker Beardstown, Illinois

*** customer service, outrageous bill.

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AI Highlights
  • Bills doubled since GFL bought Area.
  • Bills vary month to month and keep rising.
  • Low intro price, but prices rise.

My bill has doubled since GFL bought out Area. I've never had the same bill month to month.

Each one is higher than the last. Good luck calling them. You'll sooner get an answer calling the whitehouse than anything GFL. They want your money and they don't want to hear from you.

But they got ya, there's no competition out here anymore...

They bought them all up... They'll lure you in with a low enough price, but it will forever increase.

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1 comment
Guest

If there’s no competition why would they have to “lure you in”?

Anonymous
map-marker Dallas, Texas

GFL trucks/driver have caused significant damage to our parking lot. After three phone calls and an email to their customer service there as been ZERO response.

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AI Highlights
  • Landlord involved; claims trucks are bigger than G&O, now owned by GFL.
  • GFL refuses liability and damages our property; repair is $5,000.
GFL Environmental - GFL trucks/driver have caused significant damage to our parking lot....
GFL Environmental - GFL trucks/driver have caused significant damage to our... - Image 2

Our Landlord/Property owner had to get involved and they responded that their trucks are bigger than G&O (our provider that was purchased by GFL) when in fact they bought the contract over a year ago and there have been no issues to date. GFL has refused to accept liability and continues to damage our property; the repair estimated is $5,000.

User's recommendation: WORST EVER.

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Simon H Twc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Horrible

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AI Highlights
  • Recycling pickup started in my neighborhood.
  • First visit bent a pole in my yard.
  • Called twice; heard nothing; not recommended.
GFL Environmental - Horrible
Updated by user May 01, 2025

I've contacted them 3 times and received no reply. Guessing their managers don't care. I will never do business with them.

Original review Apr 16, 2025

They pick up the recycling now for my neighborhood. First time they come out they bend a pole in my yard.

That was almost 3 weeks ago. Called twice and heard nothing.

Customer service is horrible. Do not recommend their services.

Loss:
$30
Cons:
  • Customer service

Preferred solution: Replaced damaged items

View full review

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